Ask in Slack
Tag us in your site’s channel and say it the way you’d say it to a person. There’s no ticket to raise or form to fill, and nothing to log in to.
A NEW WAY TO LOOK AFTER YOUR WEBSITE
03 — THE SERVICING EDITIONYour website.
One message.
In a day.
Hosting, changes you ask for in Slack, and one measured improvement a month. From the studio that built the site.
Start servicing from A$100 + GST a month · three plans
A change is previewed in your Slack thread within one business day of your message, and live when you say so.
Month to month. No lock-in.
YOUR WEBSITE.
OUR HANDS ON IT.ONE THREAD.
ONE CHANGE.
OUR HANDS ON IT.ONE THREAD.
ONE CHANGE.
BY THE TEAM AT 7 DAYS TO LAUNCHThe three plans, below
01 / WHAT PEOPLE ASK FOR
The small things,
finally done.
A website is never finished. Hours change, people join, a photo dates, a price moves.
Say it in Slack and it’s done.
- Contact page
Our hours changed. Saturday’s 8 to 12 now.
- Homepage
Swap the hero photo for the new one in the shared folder.
- About page
Dani’s joined the team. Can you add her, same as the others?
- Pricing page
Move the price on the second plan to $490.
- Homepage
Add last week’s Google review under the first one.
- Homepage
The headline’s too small on my phone.
- Services page
New question for the FAQ: do we service Geelong?
- Every page
Take the Christmas banner down.
Examples of the kind of thing a change is, written for this page, not quotes from clients.
Anything bigger is quoted, and it’s usually one of our builds.
A new page is the 3 Hour Landing Page, A$1,988 + GST
A new site is the 24 Hour Website, up to 5 pages, A$4,988 + GST
02 / THREE PLANS
Pick how much
you want done.
Every plan hosts the site. Serviced and Optimised add a channel in your Slack.
Optimised adds one measured improvement every month.
| Choose your plan Start with what the site | FOR A QUIET SITEHostedThe site, hosted and healthy. A monthA$100 + GST · a month Start servicingTell us the site we move it across it’s hosted | FOR A BUSINESS THAT CHANGESServicedTen changes a month, by Slack. A monthA$350 + GST · a month Start servicingTell us the site we set up your channel ask for the first change | FOR A SITE THAT HAS TO EARNOptimisedTwenty changes and one measured improvement a month. A monthA$500 + GST · a month Start servicingTell us the site we set up your channel the first read next month |
|---|---|---|---|
| Australian hosting, SSL, backups, uptime and security updates | Included | Included | Included |
| Microsoft Clarity on every page | Included | Included | Included |
| Changes, previewed before they go live | By email, A$60 + GST each | 10 a month, by Slack | 20 a month, by Slack |
| Extra changes | Not included | A$40 + GST each | A$40 + GST each |
| Review-before-live or straight-to-live, your call per site | Not included | Included | Included |
| The monthly optimisation | Not included | Not included | Included |
| A change previewed within | 2 business days | 1 business day | 1 business day |
| Your next step | Start servicing | Start servicing | Start servicing |
All prices are in AUD, a month, paid in advance. Serviced is hosting (A$100) plus A$250 of changes; Optimised adds the A$150 monthly optimisation; all + GST. Month to month with 30 days’ notice, no lock-in. Unused changes don’t roll over.
Not sure which plan fits?Tell us about the site
Maintenance & Servicing03 / HOW A CHANGE HAPPENS
Nothing goes live
until you say so.
Preview in the thread
We make the change on its own copy of the site and post a preview link in the same thread, within one business day. Your live site hasn’t been touched.
Say “make it live”
If it’s right, say so and it goes live: straight away on a straight-to-live site, after one of us has checked it on a site set to review-before-live. If it isn’t right, say what’s off and the preview changes.
Undo it just as easily
Every change is kept on its own, so any one of them can be reversed with one message.
04 / THE MONTHLY OPTIMISATION
One change a month,
and whether it worked.
On the Optimised plan we read how people used the site this month, from the Clarity data every site of ours collects. How far they scroll, where they hesitate, what they never touch. Then we make the one change most likely to turn more visitors into enquiries, through the same thread, and tell you in a few lines. Next month opens with whether it worked.
An example of the monthly note
- What we saw
- On phones, most people stopped at the price table and never reached the form at the end.
- What we changed
- The enquiry button now sits under the table as well, so the moment a plan makes sense there’s somewhere to say so.
- What we’ll watch
- Enquiries from phones over the next four weeks.
05 / GOOD QUESTIONS
The details.
Up front.
Do I need to learn anything?
No. If you can write a Slack message, you can run your website. We set up a channel for your site and the thread works the way the example on this page does.
Who makes the change?
An assistant we run makes it, inside the rules of your site, and posts the preview. On sites set to review-before-live, a person at the studio checks every change before it goes live. On straight-to-live sites, your word is the approval.
What counts as one change?
One message, one change, inside the pages and design you already have. Words, a photo, a price, a size, the order of sections, a new question, a new team member, a new review. A new page is a 3 Hour Landing Page (A$1,988 + GST). A new feature, a redesign, or anything to do with your domain, email or payments is quoted separately.
What if I run out of changes?
Extra changes are A$40 + GST each on Serviced and Optimised, or move up a plan from next month. Unused changes don’t roll over.
Can you break my site?
Every change is made on its own copy of the site and previewed before it goes anywhere near the live one. A change that fails to build never reaches you. If something does slip through, one message reverses it.
Do I own the site?
Yes. The site, the code and the content are yours, the same as on our builds. If you leave, we hand everything over, move the hosting to an account of yours if you want one, and switch nothing off until you say.
Can I cancel?
Yes, any time. It’s month to month, paid in advance, with 30 days’ notice. Hosted keeps the site up at A$100 + GST a month if you want the site but not the changes.
Is this only for sites you built?
It’s made for them: our sites are built to be changed this way. A site built elsewhere can usually be moved across, and the move is quoted first.
What is Microsoft Clarity?
A free behaviour analytics tool from Microsoft. It records heatmaps and session replays and surfaces where people hesitate, rage-click or leave. It’s on every site we build, and it’s what the monthly optimisation reads.
YOUR WEBSITE, LOOKED AFTER
Let’s keep
it moving.
Start servicing Three plans, from A$100 + GST a month.